Policies
How we bake, ship & stand behind it
A quick read before you order. Questions? Contact us.
Kitchen hours & baking schedule
- The Treat Bar kitchen is open Thursday through Sunday. Orders are reviewed and baked during these days, so pickup and local delivery are scheduled within those windows.
- Planning ahead? Please order at least 48 hours in advance for pickup and 3–5 days ahead for shipping so we can fit your order into the baking schedule.
Ordering & payment
- All orders are placed through the site and reviewed by the baker. Once your order is received, you'll get an email invoice within 24 hours to confirm and pay.
- Cookie boxes and treats are baked to order, so please order at least 48 hours ahead for pickup and 3–5 days ahead for shipping.
- Need to change or cancel an order? Reply to your invoice email as soon as possible — once baking has started, changes may not be possible.
Local pickup
- Pickup is free and available in Tallahassee. The exact pickup address and ready time are included in your confirmation email.
- Please pick up within the agreed window. Treats held beyond 48 hours after the ready time may be donated.
Local delivery
- Local delivery is a flat $5 within the greater Tallahassee area. Delivery windows are arranged in your confirmation email.
- Someone must be available to receive perishable items. We're not responsible for items left unattended.
Shipping
- Cookies ship nationwide. Shipping is calculated based on your address and added to your invoice — you'll see the total before you pay.
- Orders ship Monday and Tuesday only, so they move during the week and avoid weekend transit delays. Tracking is emailed once your box ships.
- Pies, cakes and cupcakes are local pickup/delivery only and do not ship.
Allergens
- All treats are baked in a home kitchen that handles wheat, dairy, eggs, soy, tree nuts and peanuts. We cannot guarantee a fully allergen-free environment.
- Please note any allergies in the order notes and contact us before ordering if you have a severe allergy.
Refunds
- Because every order is baked fresh to order, we can't accept returns. If your order arrives damaged or incorrect, email us within 24 hours of delivery with a photo and we'll make it right.
- Refunds for cancellations are available until baking has begun.